Description We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. In this contract position, you will play a key role in delivering exceptional service to customers by managing inquiries, scheduling appointments, and resolving concerns. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities: • Provide prompt, friendly, and attentive customer service to both internal and external clients. • Schedule and manage service calls on the dispatch board, ensuring technicians are assigned appropriately and keeping customers informed. • Handle incoming calls related to service inquiries, billing questions, and other departmental needs. • Make outbound calls to confirm appointments, schedule services, and conduct follow-up surveys. • Address customer concerns efficiently, aiming to provide effective resolutions. • Assist team members in understanding company policies, procedures, and brand standards. • Participate in special projects and focus groups as assigned by management. • Generate and analyze reports for tracking and operational purposes. • Perform additional duties as directed by management to support team goals. Requirements • High school diploma or equivalent. • Minimum of 5 years of experience in a customer service or dispatcher role. • Proficiency in using customer service or dispatch software (preferred). • Strong knowledge of customer service principles, practices, and procedures. • Excellent written and verbal communication skills. • Ability to multitask and process high volumes of work accurately. • Familiarity with Microsoft Office applications. • Critical thinking, problem-solving, and detail-oriented skills are essential. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .