Description We are seeking a detail-oriented and customer-focused Customer Service Representative for a contract-to-hire opportunity. This role is responsible for managing customer orders, maintaining accurate records, and ensuring a seamless communication flow between customers, sales staff, and operations. The ideal candidate will be proactive, organized, and committed to delivering exceptional service. Key Responsibilities: + Process customer orders, including entry, updates, and follow-through in the ERP system. + Handle customer price changes and related correspondence. + Communicate and follow up with customers regarding order status, issues, and inquiries. + Maintain and update customer files with address changes, pricing, delivery instructions, and other relevant notes. + Develop and maintain effective working relationships with internal teams including sales and operations. + Act as the primary contact for customer order processing and shipment coordination. + Support sales staff with information and assistance to optimize customer satisfaction. + Ensure timely transmission of orders to the shipping department. + Process product returns in accordance with established procedures. + Provide order acknowledgements and documentation as needed. + Serve as SDS (Safety Data Sheets) and COA (Certificates of Analysis) administrator. + Maintain accurate customer master data across systems and profiles. + Perform additional tasks and responsibilities as assigned. Requirements Qualifications: + Previous experience in customer service, order processing, or a related field preferred. + Familiarity with ERP systems and data entry. + Strong communication and interpersonal skills. + Ability to manage multiple tasks and prioritize effectively. + Detail-oriented with a commitment to accuracy and quality. + Team player with a collaborative mindset. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .