Description We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This long-term contract position offers an excellent opportunity to provide exceptional service while handling inbound and outbound calls, order processing, and customer inquiries. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to delivering positive customer experiences. Responsibilities: • Respond promptly to incoming calls and address customer inquiries with professionalism. • Manage outbound calls to follow up on orders and resolve customer concerns. • Process orders efficiently and accurately, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions. • Deliver clear and concise information about products or services to customers. • Collaborate with team members to improve service quality and streamline processes. • Handle escalated issues sensitively and work toward effective resolutions. • Stay informed about company policies and updates to provide accurate information. • Support call center operations by adhering to established protocols and guidelines. • Continuously identify opportunities to enhance customer satisfaction and retention. Requirements • Previous experience in customer service, ideally within a call center environment. • Proficiency in managing inbound and outbound calls. • Strong skills in order entry and data management. • Excellent communication and interpersonal abilities. • Ability to multitask and stay organized in a fast-paced setting. • Familiarity with customer service systems and tools. • Problem-solving skills and the ability to handle challenging situations. • Commitment to maintaining high service standards and professionalism. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .