Description We are looking for a skilled and empathetic Customer Service Representative for our client in Mint Hill, North Carolina. This is a long-term contract position where you will play a vital role in providing exceptional support to commercial customers in a fast-paced call center environment. The ideal candidate is a confident decision-maker with a warm demeanor, capable of handling inquiries effectively and delivering solutions with care. Responsibilities: • Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism and empathy. • Handle a high volume of inbound calls daily, ensuring customer needs are met efficiently. • Collaborate with team members to manage the shared service mailbox and resolve customer issues. • Assist customers with order entry and ensure accuracy of information. • Maintain detailed and accurate records of customer interactions in the system. • Work closely with the Customer Service Manager and team to uphold service standards. • Exhibit strong problem-solving skills to make independent decisions and resolve customer queries. • Support cross-training efforts to ensure seamless coverage within the team. • Participate in team meetings and contribute to continuous improvement initiatives. Requirements • Proven experience in call center or customer service roles, preferably handling commercial accounts. • Strong communication skills with the ability to convey empathy and professionalism. • Proficiency in order entry systems and managing inbound/outbound calls. • Ability to handle a high volume of calls while maintaining accuracy and attention to detail. • Confidence in making independent decisions and resolving customer issues. • Team-oriented mindset with a willingness to collaborate and support colleagues. • Familiarity with managing shared service mailboxes and tracking customer interactions. • Availability to work fully on-site in Mint Hill, North Carolina. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .