Description We are looking for a dedicated Customer Service Representative to join a well-known company in the insurance industry on-site in Urbandale, Iowa! This long-term contract position involves supporting members of various retired teachers and public employee associations with their dental and vision coverage inquiries. If you have strong communication skills and enjoy providing solutions, this role offers an excellent opportunity to make a meaningful impact. Responsibilities: • Respond to inbound calls from members regarding their dental and vision coverage with professionalism and efficiency. • Assist members with submitting changes to their coverage and ensure accurate updates. • Direct members to appropriate carriers for claims-related inquiries and support. • Maintain a high level of accuracy and attention to detail when handling member information. • Utilize multiple computer systems and screens to access and manage member data effectively. • Contribute to a positive team environment by demonstrating reliability and strong attendance. • Continuously deliver quality service that meets or exceeds member expectations. If you are looking to join a company that focuses on culture and customer service, this would be the job for you. Please apply through our Robert Half site or call 515.706.4974. Requirements Requirements: • Previous experience in a call center environment is 1+ years • Proven customer service experience with a focus on professionalism and efficiency. • Strong attention to detail and a commitment to delivering accurate work. • Demonstrated dependability with a strong attendance record. • Proficiency in using multiple systems or screens simultaneously during interactions. • Familiarity with Microsoft Office applications, including Word and Excel. • Ability to maintain a positive and solution-oriented approach in all member interactions. If you are looking to join a company that focuses on culture and customer service, this would be the job for you. Please apply through our Robert Half site or call 515.706.4974. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .