Description We are looking for an organized and attentive Customer Service Representative to join our team in Plano, Texas. This is a Contract-to-permanent position that requires excellent communication skills and the ability to resolve customer inquiries effectively. The role involves collaborating with various departments to ensure seamless customer support and satisfaction. Responsibilities: • Respond to customer inquiries with active listening and thoughtful questioning to deliver effective solutions. • Redirect or escalate calls to appropriate team members while maintaining clear communication and workflow coordination. • Expand knowledge of company processes and transactions to enhance service capabilities and assist other departments when needed. • Identify and report workflow or service issues to leadership to prevent disruptions in customer experience. • Adhere to company standards, training guidelines, and legal requirements while performing daily tasks. • Maintain professionalism and composure during challenging situations to uphold high service standards. • Prepare clear and concise written communication to address customer concerns or document interactions. • Collaborate across departments to resolve grievances and ensure customer satisfaction. • Utilize company software and tools efficiently to manage customer data and service records. Requirements • Bilingual in Spanish required • At least one year of experience in customer service, ideally in a call center environment. • Proficiency in Microsoft Office/365 applications and the ability to quickly learn proprietary and vendor software. • Strong ability to read, comprehend, and create written communications at a basic level. • Excellent listening skills with the ability to clarify and address customer needs. • Demonstrated ability to remain composed and focused under stress or ambiguity. • Capacity for learning agility, including the ability to grasp new concepts quickly and avoid repeated mistakes. • Commitment to finding solutions that benefit both the customer and the company. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .