Description We are looking for a dedicated Customer Service Representative to join our team in Greenville, South Carolina. This position offers an excellent opportunity to contribute to a dynamic environment while ensuring customer satisfaction and operational efficiency. The ideal candidate will play a key role in coordinating team activities, managing communication, and maintaining high service standards. Responsibilities: • Manage shipping and receiving processes to ensure smooth operations. • Collaborate closely with the Owner, Operations Manager, Business Development, Project Manager, and Service Manager to align activities with customer requirements. • Provide timely communication and follow-ups to maintain customer satisfaction. • Facilitate effective internal communication by keeping team members informed of relevant updates. • Develop and implement Standard Operating Procedures (SOPs) for the department. • Stay informed about operational changes and updates in Service Management systems. • Handle inbound and outbound calls professionally to address customer inquiries. • Schedule appointments and manage customer interactions efficiently. • Ensure accurate data entry and order processing to support seamless operations. • Utilize Microsoft Excel and Word for documentation and reporting purposes. Requirements • Proven experience in customer service or call center environments. • Proficiency in handling inbound and outbound calls. • Strong skills in data entry and order processing. • Ability to correspond professionally via email and other communication channels. • Familiarity with scheduling appointments and managing calendars. • Competency in using Microsoft Excel and Word for administrative tasks. • Excellent organizational and multitasking abilities. • Strong communication skills to interact effectively with customers and team members. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .