Description We are looking for a dedicated and empathetic Customer Service Representative to join our team on a long-term contract basis. In this role, you will be the first point of contact for customers, helping to resolve inquiries efficiently while maintaining a positive and attentive demeanor. THis is a REMOTE position, but you must be able to work between the hours of 7:00 AM CST - 9:00 PM CST and have relevant customer service and/or healthcare experience. This is an inbound call center job with daily and weekly production goals that must be hit. This job will start the first week of September and is a great opportunity with a Fortune 500! Responsibilities: • Handle incoming calls with a focus on resolving customer inquiries during the first interaction. • Deliver accurate information and address questions with a friendly and attentive approach to foster trust and satisfaction. • Actively listen to customer concerns, ask clarifying questions, and document details accurately in the system. • Research and resolve complex issues by utilizing multiple databases and collaborating with support teams when necessary. • Escalate unresolved cases to the appropriate departments, ensuring timely and effective resolution. • Consistently meet established performance metrics in areas such as efficiency, call quality, and customer satisfaction. • Exhibit strong interpersonal skills to build rapport with customers and address their needs with empathy and understanding. • Use critical thinking to analyze problems and provide appropriate solutions. • Maintain a high level of attendance and punctuality to support team operations effectively. Requirements • Proven experience in customer service, preferably in a call center or similar environment. • Proficiency in handling inbound and outbound calls, as well as email correspondence. • Strong skills in data entry, order management, and scheduling appointments. • Familiarity with Microsoft Office applications, including Excel and Word. • Excellent communication skills with the ability to remain calm and focused under pressure. • Strong problem-solving abilities and critical thinking skills to address customer concerns effectively. • High level of empathy and active listening skills to understand and resolve customer issues. • Ability to adapt to new tools and systems while managing multiple tasks efficiently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .