Are you passionate about animals and love helping people? Join our compassionate and dedicated team at **VCA Cromwell Animal Hospital** as a **Customer Service Representative (CSR)** ! About Us: VCA Cromwell Animal Hospital is a busy, full-service animal hospital committed to providing high-quality medical care with kindness and respect—for both pets and their people. Our front desk team plays a vital role in delivering the exceptional experience our clients expect. **Job Responsibilities:** + Greet clients and patients with warmth and professionalism + Answer multi-line phones, schedule appointments, and manage patient check-ins and check-outs + Handle client communications via phone, email, and in-person + Process payments and maintain accurate records + Collaborate with the veterinary team to ensure a smooth client experience + Provide compassionate support during emotional situations **Qualifications:** + Previous customer service experience required; veterinary or medical experience a plus + Schedule includes some evenings and Saturdays + Strong communication, organizational, and multitasking skills + Comfort with computers and scheduling software + Able to remain calm under pressure and handle sensitive situations + Passion for animals and their well-being **What We Offer:** + A supportive, team-oriented work environment + Opportunities for training and growth + A comprehensive benefits package for full time Associates, including medical/dental/vision/mental health coverage, 401K and generous pet care discounts + The joy of making a difference in pets' and owners' lives every day **Ready to Join Us?** If you’re dependable, kind, and ready to bring a smile to both pets and people, we’d love to hear from you! **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com