Job Description: Customer Experience Representative

We are seeking a detail-oriented and customer-focused Customer Experience Representative to join our team. This role is essential in ensuring smooth order processing, effective communication with customers and vendors, and providing outstanding support across departments.

Pay: $23/hourly

Hours: 5am - 1:45pm

ResponsibilitiesOrder ManagementAccurately process incoming orders via email, voicemail, and online platformsReview and verify order details for completeness and accuracyTrack shipments and ensure timely deliveryCustomer & Vendor CommunicationRespond promptly and professionally to customer and vendor inquiries via email, phone, and in personProvide pricing and rate information to the customer service teamAddress and resolve product return issues and other service concernsSupport online vendors and their customers with timely responsesAdministrative SupportAssist the department and vendors with administrative tasksCollaborate with Procurement and Warehouse teams regarding stock availability, back orders, and will-call ordersMaintain clear documentation and records of communications and transactionsTeam CollaborationWork closely with internal teams to ensure a seamless customer experienceFoster a cooperative and positive work environment across departmentsQualificationsStrong communication skills—written and verbalExcellent attention to detail and organizational abilitiesAbility to multitask and prioritize in a fast-paced environmentProficiency in order entry systems and basic office softwarePrevious experience in customer service or administrative support preferred

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ontario,CA.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

\n

\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n