Description We are looking for an experienced and detail-oriented Customer Service Representative to join our team in Miami, Florida. This is a contract-to-permanent position requiring a bilingual candidate fluent in English and Spanish. The role involves working closely with tenants and the maintenance team to ensure smooth handling of apartment-related work orders while delivering exceptional customer service. Responsibilities: • Respond to inbound calls from tenants and address their concerns promptly and professionally. • Coordinate with the maintenance team to ensure timely resolution of work orders and service requests. • Enter and manage order details accurately within the system to maintain up-to-date records. • Provide clear and effective communication to tenants regarding service updates and follow-ups. • Handle both inbound and outbound calls efficiently to address tenant inquiries and schedule services. • Maintain a high level of professionalism and courtesy in all interactions. • Ensure compliance with company policies while delivering solutions to tenant issues. • Collaborate with team members to improve processes and enhance customer satisfaction. • Utilize bilingual skills to communicate effectively with English and Spanish-speaking tenants. • Identify opportunities to streamline operations and improve tenant experiences. Requirements • Bilingual proficiency in English and Spanish is required. • Previous experience in customer service, preferably in a call center or office environment. • Strong verbal and written communication skills with a detail-oriented approach. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. • Familiarity with handling inbound and outbound calls efficiently. • Experience in order entry and maintaining accurate records. • A stable work history with demonstrated reliability and commitment. • Proficiency in basic office software and systems. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .