Plaza Carso, Ciudad de Mexico, Mexico
1 day ago
Customer Service Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Manage the end-to-end (E2E) Order-to-Cash process including:Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master DataRespond to Customer InquiryEstablish Customer Order RequirementVerify and confirm Product availabilityReview ATP (Avialable to Promised) together with demand and sales team to delivery of materialResponsible for the  invoice information in customer portalContract review  “customer order” versus Business and Corporate Policies and ProceduresCreate, modify and cancel Order “in system”Assure that Credit Check is performedConfirm Order & Date , respond to requests and status to Customer,Communicate order to appropriate parties for fulfillment, logistics and  documentationUnderstand document and data requirements (packing lists, space release, etc)Monitor product, transaction and documentation flowVerify and maintain correct pricing in the orderIssue invoice and other required documents to the customerResponsible for Complaint Resolution and Reporting ,Manage product returns, Issue credits and adjustments, Respond to customer inquiry, Providing certificate needs (origin, insurance, proof of delivery, etc.) and resolve Late/Partial Payments and invoice discrepanciesResponsible for Auditing policies & proceduresResponsible for maintaining a high CELInsure clear alignment on and shared commitment to customer segmentation strategies and tactics related to “service” including order lead time and delivery date promisesProvide input to demand forecasting regarding open order status, demand outlook, changes from customer etc.Collect, maintain and communicate information to support delivery planning and execution processes. The information includes: order data (customer preferences, history, status, delivery requirements, etc ), warehouse and transportation data, and delivery data.

The following is requires for this role:

* Bachelor's degree & experience in the role.

* Fluence written and oral communication in Spanish and English

* Teamwork, proactivity, collaboration and ability to solve problems

* Ability to work with variety of IT tools and Microsoft Office

* Ability to manage multiple priorities and fast-paced environment

The following is preferred for this role:

* Experience in Customer Excellence

* Experience in SAP and SFDC

* knowledge in export processes

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.

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