About the Role We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) with experience in custom products and orders. This role is ideal for someone who thrives in a fast-paced, industrial environment and enjoys working closely with both customers and internal teams to ensure seamless order processing and support. Key Responsibilities + Generate accurate customer quotations for requested products or services. + Enter sales orders into the ERP system, verifying all customer and product details. + Send order confirmations and maintain communication throughout the order lifecycle. + Resolve discrepancies related to customer purchase orders. + Monitor and expedite orders as needed. + Collaborate with internal departments to provide technical and order updates. + Track shipments and provide proof of delivery upon request. + Maintain and update customer data in the database. + Manage customer complaints and complete all related documentation. + Support the Regional Sales Manager with inquiries during travel. + Handle inbound customer service calls, including quotes, orders, and technical questions. + Digitally organize job orders and sales documentation daily. Hours: 8am-4:30pm Monday-Friday Qualifications + Minimum 2 years of experience in inside sales or industrial customer service. + Proficient with computers, including word processing and spreadsheets. + Strong written and verbal communication skills. + Excellent problem-solving and critical thinking abilities. + High attention to detail and ability to multitask under pressure. + Familiarity with industrial products is a plus. + Solid math skills, including unit conversions and pricing calculations (imperial and metric systems). Why Join Us? + Be part of a small, supportive team with a strong sense of camaraderie. + Opportunity to transition into a permanent role. + Work with a respected manufacturer serving diverse industries including foam, wood, packaging, and food processing. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on Aug 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.