**Job Summary** The Sr. Process Executive-Ops will play a crucial role in ensuring seamless operations within the Workers Compensation domain. With a focus on customer service the candidate will manage policy administration new business and claims processes. This hybrid role requires adaptability to rotational shifts offering a dynamic work environment that contributes to the companys mission of providing exceptional service. **Responsibilities** + Manage and execute end-to-end processes in Workers Compensation policy administration to ensure accuracy and compliance. + Oversee new business processes ensuring timely and efficient onboarding of new clients. + Provide exceptional customer service by addressing inquiries and resolving issues promptly. + Collaborate with cross-functional teams to streamline operations and improve service delivery. + Analyze claims data to identify trends and recommend process improvements. + Ensure compliance with regulatory requirements in all aspects of Workers Compensation. + Utilize technical skills to enhance customer service interactions and outcomes. + Support the development and implementation of process improvements to increase efficiency. + Maintain accurate records and documentation for all policy and claims activities. + Participate in training sessions to stay updated on industry best practices and regulatory changes. + Adapt to rotational shifts to provide consistent support across different time zones. + Contribute to team meetings and discussions to share insights and drive collective success. + Engage with clients and stakeholders to build strong relationships and trust. **Qualifications** + Possess a minimum of 2 years of experience in customer service within the Workers Compensation domain. + Demonstrate expertise in policy administration new business and claims processes. + Exhibit strong analytical skills to assess and improve operational processes. + Show proficiency in managing multiple tasks and priorities in a dynamic environment. + Display excellent communication skills to interact effectively with clients and team members. + Have a proactive approach to problem-solving and process optimization. + Be adaptable to rotational shifts and hybrid work model requirements. **Certifications Required** Certified Workers Compensation Professional (CWCP) Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.