**Job Summary** The SPE-Ins Claims role is designed for professionals with 2 to 4 years of experience in customer service within the IT domain. The ideal candidate will excel in managing claims processes ensuring customer satisfaction and contributing to the efficiency of operations. This hybrid role requires adaptability to rotational shifts offering a dynamic work environment. **Responsibilities** + Manage and process insurance claims efficiently to ensure timely resolution and customer satisfaction. + Collaborate with cross-functional teams to streamline claims operations and improve service delivery. + Analyze claim data to identify trends and recommend process improvements. + Provide exceptional customer service by addressing inquiries and resolving issues promptly. + Utilize IT systems to document and track claims accurately. + Ensure compliance with industry regulations and company policies in all claims activities. + Develop and maintain strong relationships with clients and stakeholders. + Assist in the training and development of junior team members to enhance team performance. + Participate in continuous improvement initiatives to optimize claims processes. + Adapt to rotational shifts to meet the demands of a dynamic work environment. + Communicate effectively with team members and management to ensure alignment on goals and objectives. + Contribute to the companys purpose by enhancing customer trust and satisfaction through efficient claims handling. + Impact society positively by ensuring fair and transparent claims processes. **Qualifications** + Demonstrate proficiency in customer service within the IT domain showcasing strong problem-solving skills. + Exhibit knowledge of property and casualty insurance as a nice-to-have skill enhancing claims handling capabilities. + Possess excellent communication skills to interact effectively with clients and team members. + Show adaptability to work in a hybrid model and rotational shifts ensuring flexibility in operations. + Display attention to detail and accuracy in processing and documenting claims. + Have a proactive approach to identifying and implementing process improvements. **Certifications Required** Certified Insurance Service Representative (CISR) or equivalent certification in customer service. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.