Description We are looking for a Customer Service Representative to join our team on a contract basis in Irvine, California. In this role, you will be responsible for providing outstanding service to clients while ensuring the accuracy and efficiency of financial transactions. This position is ideal for someone who thrives in a fast-paced environment and enjoys interacting with customers to address their needs. Responsibilities: • Handle a variety of financial transactions, including deposits, withdrawals, loan payments, check cashing, and fund transfers, with precision and adherence to banking policies. • Respond to customer inquiries regarding accounts, services, and policies in a detail-oriented and timely manner. • Promote and recommend banking products and services that align with customer needs, supporting branch sales goals. • Balance and maintain a cash drawer, ensuring compliance with security protocols and audit standards. • Educate clients about alternative banking solutions and digital tools to enhance their banking experience. • Provide exceptional service during peak business periods and assist with shifts as needed, including vacation and leave coverage. • Collaborate with team members to ensure smooth branch operations and deliver a positive customer experience. • Maintain up-to-date knowledge of banking procedures and products to address customer questions effectively. Requirements • Proven experience in customer service, preferably within a call center or banking environment. • Strong communication skills with the ability to handle inbound and outbound calls professionally. • Ability to process transactions with accuracy and attention to detail. • Knowledge of banking products and services, or a willingness to learn quickly. • Proficiency in order entry and handling customer inquiries. • Flexibility to work on an as-needed basis, including during peak periods. • Familiarity with balancing cash drawers and adhering to security protocols. • High school diploma or equivalent education required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .