**Job summary** Join our team as a BPO SPE Voice specialist where you will leverage your expertise in customer service to enhance client satisfaction. With a hybrid work model and day shifts you will engage with Spanish-speaking clients ensuring their needs are met efficiently. Your role will be pivotal in maintaining our high standards of service and contributing to our global impact. **Responsibilities** + Provide exceptional customer service to Spanish-speaking clients ensuring their inquiries and issues are resolved promptly and effectively. + Utilize your language skills to communicate clearly and professionally with clients enhancing their overall experience. + Collaborate with team members to share insights and strategies for improving customer interactions and service delivery. + Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. + Analyze customer feedback to identify trends and areas for improvement contributing to the continuous enhancement of our services. + Implement best practices in customer service ensuring compliance with company policies and procedures. + Participate in training sessions to stay updated on product knowledge and service techniques enhancing your ability to assist clients. + Utilize CRM tools to manage and track customer interactions ensuring efficient follow-up and resolution. + Contribute to team meetings and discussions offering insights and suggestions for improving service delivery. + Support the development of new customer service initiatives helping to drive innovation and efficiency. + Ensure timely and accurate communication with clients fostering trust and long-term relationships. + Adapt to changing customer needs and service requirements demonstrating flexibility and problem-solving skills. + Strive to exceed customer expectations contributing to the companys reputation for excellence. Qualifications + Possess a minimum of 3 years of experience in customer service with a focus on voice support. + Demonstrate proficiency in Spanish with strong reading writing and speaking skills. + Exhibit excellent communication and interpersonal skills with the ability to engage effectively with diverse clients. + Show a strong understanding of customer service principles and practices with a commitment to continuous improvement. + Display proficiency in using CRM software and other customer service tools. + Have a proven track record of resolving customer issues efficiently and effectively. + Be adaptable to a hybrid work model with the ability to manage tasks both remotely and in-office. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification in customer service. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.