**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing** + Deliver exceptional service by responding to customer inquiries via phone, email, and other channels. + Process orders, returns, and account updates accurately and efficiently. + Collaborate with internal teams to resolve customer issues and ensure satisfaction. + Maintain detailed and organized records of customer interactions. + Identify opportunities to improve customer experience and share feedback with leadership. **What Are We Looking For** + Strong communication and interpersonal skills with a customer-first mindset. + Ability to manage multiple tasks and prioritize in a fast-paced environment. + Proficiency in using customer service software and Microsoft Office tools. + Problem-solving skills with a proactive and solution-oriented approach. + Commitment to continuous learning and adapting to new processes and technologies. **Work Environment** This role operates is 100% on site in a professional office setting with a collaborative team culture. Remote or hybrid work arrangements may be available depending on location and business needs. **What We Offer** + Competitive base salary ($19.99 - $26.99 per hour), + 401(k) retirement savings plan with an automatic company contribution as well as matching contributions, highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled **Req ID** JR10008499