Company Overview At Mitchell, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Job Description Works with Insurance customers via telephone or in written internet-based email or chat sessions. Provides claims support, including status updates, documenting claim details, high level valuation methodology, and resolving product/report issues. Emphasis is on effortless experience, identifying opportunities for self-service options, and ensuring first contact resolution. Qualifications Minimum Education: High School or Equivalent Required Skills and Experience: 1 year of related experience Ability to type 35+ WPM Ability to navigate multiple systems and screens simultaneously Ability to research information using web- based tools Strong attention to detail Proficient grammar, sentence structure and written communication skills. Desired Skills and Experience: Insurance claims and call center experience a PLUS! Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $12.00 - $13.00 an hour, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.