Montreal, QC, H2G 1V4, CAN
1 day ago
Customer Service Representative
**Our client, a large financial services and banking institution, is currently seeking entry level customer service representatives to join their team in Montreal, QC!** A career as a Digital Enrolment Agent in the Digital Enrolment Integration Project team, means acting as an expert with our clients in the configuration of their online banking interface. It means participating in video conference calls and guiding our customers step by step in the configuration of their platform. It means being a facilitator for our clients in the important step of migration of transfers and accounts, and an agent of positive change during this important step. Your job: Full time: 37.5 hours / week Role: Accompany our customers via video conference in the configuration of their online banking solution. Expertise: Helping our clients better understand the language of finance and set up the ideal platform based on their business reality. Objectives: (1) To match all scheduled calls to the agent's agenda, (2) to respect the duration of the calls, and (3) to ensure a 5 star escort experience to the customers Your team: Within the migration project, you are part of a team and report to the Team Leader - Digital Membership. Our team stands out for its customer focus, its focus on delivering a high-quality experience/support, and our ability to evolve through uncertainty and change. Particularity of the position: 100% face-to-face. Head office in downtown Montreal, QC Variable schedule, while the team must cover the time slot from 8 AM to 8 PM as a group. Prerequisites: Impeccable English. Interest in customer service. No absence for holidays for the duration of the contract. Qualifications Perfect English skills- bilingualism not required 1-2 years of customer service experience - very customer centric and strong communication Open to new graduates who went to school for business, economics, commerce, or finance. Must live in Montreal - ideally downtown so it's close to HQ Duration: 4 month contract to start with opportunity of extension Pay: $20/hr Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Workplace Type This is a fully onsite position in Montreal,QC. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. Québec Numéro du permis d'agence de placement de personnel AP-2000547 About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Quebec Personnel Placement Agency Permit Number AP-2000547
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