**Job Summary** We are seeking a dedicated Sr Process Executive with 0 to 2 years of experience to join our team. The ideal candidate will excel in Omnichannel Customer Service ensuring seamless interactions across multiple channels. This role requires proficiency in Spanish and English with a focus on enhancing customer satisfaction and operational efficiency. The position offers a work-from-home model with rotational shifts providing flexibility and a dynamic work environment. **Responsibilities** + Deliver exceptional customer service across various channels ensuring a consistent and positive experience for all customers. + Manage customer inquiries efficiently utilizing omnichannel platforms to provide timely and accurate responses. + Collaborate with team members to identify and resolve customer issues enhancing overall service quality. + Utilize technical skills in omnichannel customer service to streamline communication processes and improve customer engagement. + Support store operations by providing insights and feedback from customer interactions contributing to operational improvements. + Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs at all times. + Communicate effectively in both Spanish and English ensuring clarity and understanding in all customer interactions. + Maintain up-to-date knowledge of company products and services to provide informed assistance to customers. + Implement best practices in multi-channel communication optimizing the customer journey and experience. + Analyze customer feedback to identify trends and areas for improvement driving continuous service enhancements. + Participate in training sessions to stay current with industry trends and company policies ensuring high-quality service delivery. + Contribute to team goals by achieving individual performance targets and supporting colleagues in achieving theirs. + Foster a positive work environment by collaborating with team members and sharing best practices. **Qualifications** + Possess strong technical skills in omnichannel customer service essential for managing diverse customer interactions. + Demonstrate proficiency in Spanish and English crucial for effective communication in a multicultural environment. + Exhibit a solid understanding of store operations and multi-channel strategies beneficial for enhancing service delivery. + Show adaptability and willingness to work rotational shifts ensuring availability to meet customer demands. + Display excellent problem-solving skills vital for resolving customer issues promptly and efficiently. + Have a customer-centric mindset focusing on delivering exceptional service and building lasting relationships. + Be self-motivated and able to work independently in a work-from-home setting maintaining productivity and quality standards. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.