Job ID:  512985

Non-Exempt

 

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

 

Job Summary

 

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. 

 

 

Job Location

 

This role will be located at our plant in Raleigh, NC.

  

Job Responsibilities

 

Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests Perform administrative duties for all steps of the department Answer incoming customer telephone calls in a courteous and professional manner Respond to and investigate customer inquiries, concerns, and issues via phone, text and e­mail in a timely and courteous manner  Receive, record, and route customer concerns/changes in appropriate manner  Answer customer inquiries and provides appropriate technical and/or product related information  Contact customers when necessary to follow up on customer issues or orders Obtain customer feedback information  Effectively communicate customer issues and concerns to all applicable internal staff members Document all contacts, actions, and responses in customer database  Organize and maintain the file system; file correspondence and other records  Maintain working knowledge of products and/or services  Prepare reports and correspondence as needed Other duties may be assigned as needed

 

Job Requirements

 

High school diploma / equivalent 2+ years related experience Excellent verbal and written communication skills Proficient in Microsoft Office (Excel, Word, PowerPoint) Strong organizational skills; able to manage priorities and workflow Able to work independently and as a member of various teams Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm Able to perform diversified clerical functions and basic accounting procedures Experience in the construction industry is preferred

 

What CRH Offers You

 

Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability

 

CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.