Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract-to-Permanent role, you will play a vital part in delivering exceptional support to clients and stakeholders in the Health Pharm/Biotech industry. The ideal candidate will have a proactive mindset, strong communication skills, and a passion for providing solutions that enhance customer satisfaction. Responsibilities: • Address customer inquiries promptly and professionally via phone, email, and other communication channels. • Ensure complete resolution of customer issues by collaborating with internal departments and providing timely follow-ups. • Utilize multiple internal systems to manage orders, troubleshoot issues, and deliver accurate information to customers. • Provide feedback to management on service challenges or recurring customer concerns to support process improvements. • Manage order entry, shipping coordination, and delivery tracking with precision and attention to detail. • Participate in special projects as assigned, contributing to team objectives and organizational goals. • Maintain accurate records of customer interactions and ensure compliance with company policies. • Support new customer setups and assist with troubleshooting order management issues. • Demonstrate flexibility by working mandatory overtime when requested by management. Requirements • Bachelor’s degree in a science-related field is preferred; some college coursework is acceptable. • 3-5 years of experience in a fast-paced customer service environment, ideally within manufacturing or order management. • Strong verbal and written communication skills with excellent interpersonal abilities. • Proficiency in Microsoft Office Suite, including Word and Excel, and familiarity with data entry systems. • Exceptional attention to detail and problem-solving skills, with a proactive approach to customer satisfaction. • Ability to work collaboratively across departments and maintain a positive attitude in a team environment. • Knowledge of Lean Process Improvement philosophy or experience in order management systems is a plus. • Physical ability to occasionally lift or move items up to 25 pounds and perform light physical tasks, such as bending or reaching. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .