Description Robert Half Lexington is hiring for several dedicated Customer Service Representatives to join a team in Lexington-Fayette, Kentucky. This Contract-to-Permanent position is ideal for someone passionate about delivering exceptional service and ensuring client satisfaction in the hospitality industry. The role involves handling reservation requests, maintaining accuracy in communication, and providing personalized solutions to meet client needs. Multiple positions are open with several shift options available--several Mon-Fri 2nd shift schedules available as well as Sat-Wed or Wed-Sun 2nd shift schedules also available! Apply today to be considered! Responsibilities: • Manage hotel reservations ranging from 1 to 10 room-nights, ensuring compliance with client travel policies. • Coordinate room bookings by adhering to guidelines related to per diem rates, amenities, mileage, and hotel preferences. • Respond promptly to client requests and complete reservations before established deadlines. • Utilize critical thinking to identify hotel options that align with business financial objectives. • Accurately input reservation details into the system and ensure data integrity. • Leverage knowledge of the hotel industry and regional markets to offer tailored solutions for clients. • Maintain effective communication with clients to address outstanding requests and resolve any issues related to reservations. • Handle modifications to reservations, such as extensions or early departures, in coordination with hotels and clients. • Collaborate with Account Management and Hotel Network teams to identify preferred hotel options for clients. • Deliver exceptional service by anticipating and fulfilling both expressed and unspoken client needs. Requirements Proven ability to work collaboratively in a team environment while maintaining high accuracy and attention to detail. • Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation. • Excellent communication skills, both verbal and written, with a focus on professionalism. • Previous experience in customer service, particularly in call center or client-facing roles. • Demonstrated ability to manage multiple tasks and meet deadlines under pressure. • Familiarity with data entry processes and maintaining accuracy in documentation. • Knowledge of the hospitality industry and an understanding of client relations. • Ability to adapt to changing business needs and take on additional responsibilities as required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .