Allentown, PA, 18103, USA
1 day ago
Customer Service Representative
Description Are you passionate about delivering exceptional support and creating positive customer experiences? At Robert Half, we're working with leading organizations who are looking to hire Customer Service Representatives to join their dynamic teams! As a Customer Service Representative, you’ll play a crucial role in helping companies enhance their customer satisfaction, resolve issues efficiently, and streamline processes. With customer support roles increasingly blending technology with human expertise, this is your opportunity to be part of a fast-paced and forward-thinking environment. Key Responsibilities: + Provide excellent customer support by addressing inquiries, concerns, and complaints via phone, email, or chat. + Collaborate with internal teams to resolve customer issues promptly and ensure high-quality service standards. + Accurately document customer interactions and update records for future reference. + Utilize technology to improve response times and maintain seamless customer communication. + Troubleshoot and escalate technical or service-related issues to relevant departments when necessary. + Maintain knowledge of company policies, products, and services to offer accurate information to customers. Requirements Qualifications: + A customer-centric approach with strong interpersonal and communication skills. + Demonstrated problem-solving abilities and organizational skills. + Previous experience in customer service, call center, or similar roles is a plus. + Proficiency with CRM software and other customer support tools is preferred. + Ability to work effectively both independently and in a team environment. + High school diploma or equivalent; additional certification in customer service or related field is a bonus. Join the growing demand for customer support professionals and make a difference in businesses prioritizing operational efficiency and customer experience. Submit your application today! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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