Description We are seeking a skilled and dependable High-Level Customer Service Representative for a fast-paced and dynamic team based in Bloomington, MN. This is a contract position with the potential to transition into permanent employment for the right candidate. The successful applicant will work alongside a team of dedicated Customer Service Representatives (CSRs), handling high call volumes and providing exceptional service while balancing both in-office and remote responsibilities. Key Responsibilities: + Serve as a primary point of contact for customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing tailored solutions with professionalism. + Work as part of a collaborative CSR team during peak seasons, managing an average of 450 calls daily split among the team. + Efficiently handle customer interactions via phone, email, and other communication channels. + Accurately document and update customer information in CRM platforms and other internal systems. + Demonstrate strong problem-solving skills by analyzing customer needs and addressing concerns promptly. + Support process improvement initiatives by identifying trends and offering feedback to enhance workflows. + Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers. Requirements Qualifications: + Minimum 2 years of experience in a high-volume customer service or call center environment with a proven ability to handle fast-paced, high-pressure scenarios. + High school diploma or equivalent required; associate’s degree or higher preferred. + Proficiency in CRM platforms, Microsoft Office Suite, and multi-platform communication tools, with the ability to maintain accurate and detailed customer records. + Strong problem-solving and analytical skills to promptly address and resolve customer concerns. + Exceptional verbal and written communication skills, with the ability to navigate challenging conversations with empathy and professionalism. + Proven experience working collaboratively in a team environment with flexibility to adapt to shifting priorities during peak seasons. + Excellent time management and organizational abilities to prioritize tasks and meet deadlines effectively in a busy environment. + A customer-centric approach with a passion for delivering outstanding service and consistently fostering positive customer experiences. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .