Job Title: Customer Service Representative
Job Description

We are seeking a dedicated Account/Customer Support Representative to efficiently process orders with precision, adhering to policies and procedures while managing customer expectations. This role involves advising customers on any changes impacting their expectations, ensuring timely invoicing, and maintaining strong relationships through effective communication.

ResponsibilitiesDrive solutions for customers by resolving escalated issues received via telephone or email.Arrange trucking for applicable shipments to ensure smooth delivery processes.Resolve and clear daily Provisional Price Holds and Invoice Blocked Lines to ensure timely invoicing.Log and track customer complaints from initial intake to timely resolution.Build sustainable relationships with customer contacts and sales employees through personable and timely interaction.Develop extensive knowledge of key customer needs within issue resolution categories, including P.O. research and management, invoice adjustments, sample requests, complaint processes, and proforma invoices.Perform other duties as assigned.Essential Skills3-4 years of experience in customer service within a manufacturing company similar to metals/materials.Proficient in MS Products with a focus on Excel, able to manipulate data and extract important information for reports.Prior experience with ERP Databases.Additional Skills & QualificationsBachelor’s Degree preferred.Experience in account management, purchase order processing, logistics, manufacturing, and sales support.Work Environment

This position is remote with an on-site training period at our site in Concord. We pride ourselves on fostering a culture of teamwork, respect, collaboration, and inclusion. We are committed to quality and innovation, and we believe our real strength lies in our diverse and highly skilled team of professionals. Join us in shaping the future and making a positive impact on the world around us.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Concord,NC.

Application Deadline

This position is anticipated to close on Jul 1, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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