Job Title: Customer Service Representative

Job Description

This role involves working closely with specific customer accounts to maintain relationships and provide exceptional customer service. The candidate will handle customer service calls via phone, email, or fax, addressing queries related to shipment, billing, and more. Building strong relationships and familiarity with customers is a key aspect of this position.

ResponsibilitiesMaintain relationships with specific customer accounts.Handle customer service calls and inquiries via phone, email, or fax.Address shipment and billing questions effectively.Build great relationships with customers and interact on a first-name basis.Essential SkillsProven customer service skills.Strong proficiency in MS Excel and Microsoft Office.Experience in data entry using computer software.Order entry and clerical skills.Additional Skills & QualificationsPrevious experience in order taking and system entry.High school diploma required.Work Environment

The role operates within a small company with an open office layout where everyone has their own desk in a shared space. The work schedule is Monday to Friday from 8:30 AM to 4:30 PM, totaling a 37.5-hour work week. The dress code is business casual. There is room for growth in terms of salary and responsibilities within the company.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.

Pay and Benefits

The pay range for this position is $16.00 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hopewell Junction,NY.

Application Deadline

This position is anticipated to close on Jul 7, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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