Description We are looking for a highly motivated and detail-oriented Customer Service Representative to join our team in Minneapolis, Minnesota. This is a contract position requiring strong communication skills and the ability to work independently within a dynamic call center environment. If you excel at multitasking, problem-solving, and delivering exceptional customer service, we encourage you to apply. Responsibilities: • Handle inbound and outbound calls with professionalism and courtesy, ensuring client inquiries are addressed effectively. • Work autonomously within a team of 5-8 customer service specialists to meet performance goals. • Navigate multiple proprietary software platforms to update participant records accurately using keyboard shortcuts and other tools. • Follow provided scripts while maintaining a high level of respect and professionalism in all interactions. • Collaborate with team members and supervisors through Microsoft Teams and Outlook to ensure seamless communication. • Maintain a consistent focus on providing excellent customer service and resolving issues promptly. Requirements • Minimum of an Associate or Bachelor’s degree in business or a related field. • At least 1 year of experience in customer service, preferably in a call center environment. • Exceptional verbal and written communication skills. • Proficiency in Microsoft Office Suite tools such as Outlook, Word, and Excel. • Strong attention to detail and ability to manage multiple tasks simultaneously. • Demonstrated ability to think critically and solve problems effectively. • Adaptability and eagerness to learn new systems and processes. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .