Description Are you ready to make a meaningful impact on the lives of patients while advancing your career with a fast-paced, rewarding role? We are seeking detail-oriented, compassionate individuals for our Intake Representative position. In this critical role, you'll oversee new customer orders and ensure seamless initial shipments of medical supplies. If you're looking for a position that combines empathetic customer service, meticulous order management, and opportunities to build lasting relationships in the healthcare sector, this might be the perfect fit for you! What You'll Do: As an Intake Representative, you’ll play a vital role in setting the stage for quality patient care. Your responsibilities include: + Managing every step of the customer intake process, from order creation to final shipment. + Navigating medical documentation requirements by coordinating with physicians' offices, insurance companies, and patients to obtain and verify documentation. + Accurately entering customer and order data into company systems while ensuring compliance with all regulatory and company policies. + Verifying insurance coverage, obtaining prior authorizations, and ensuring proper documentation for efficient order processing. + Communicating effectively with healthcare professionals to build strong referral networks and create opportunities for consistent patient referrals. What We're Looking For: We’re searching for highly motivated and reliable candidates with: + At least one year of call center experience — you understand how to communicate effectively and efficiently. + A high level of empathy and compassion — your ability to connect with patients and healthcare providers is key. + Strong organizational skills with attention to detail — your work impacts patients' well-being, so accuracy matters. + The ability to work onsite 100% in Chattanooga, TN. Why You'll Love Working With Us: + Make a Difference: Bring comfort and care to patients by coordinating timely shipments of essential medical supplies. + Grow Your Career: Gain valuable experience in healthcare operations and customer service while building relationships within the industry. + Team Environment: Work alongside supportive colleagues in an engaging and collaborative workplace. Join our mission to help patients receive the care they need — apply now to be part of a role that truly makes a difference! Requirements • Minimum of 1 year of experience working in a call center customer service role • Proficiency in handling inbound and outbound calls with professionalism. • Strong skills in data entry and order processing with a keen eye for detail. • Ability to manage email correspondence effectively and professionally. • Familiarity with Microsoft Excel and Word for documentation and reporting. • Excellent multitasking capabilities to navigate multiple systems and screens. • Proven ability to thrive in a fast-paced, high-pressure environment. • Strong communication and interpersonal skills to deliver exceptional customer support. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .