Job Title: Customer Service Representative

Job Description

As a Field Support Center Representative, you will serve as the hub for field technicians who are installing and supporting high-speed internet services in customer homes. Each day, you will compile the daily workload for technicians and assign work orders for various job types, such as service installations, changes, trouble calls, and disconnections. By supporting our technicians, you will help ensure timely installations, resolutions, and overall customer satisfaction.

ResponsibilitiesDispatch service technicians, installers, and other technical personnel using Work Force Management tools, phones, and other technologies.Review customer account information and input appropriate data regarding reschedule dates, service changes, and trouble call information using CRT/computer.Monitor field technicians’ locations and routes throughout the day.Close technician and installer jobs and add equipment or services to customer accounts as necessary.Maintain database and system accuracy by ensuring that customer account records reflect the work completed in the field each day.Reschedule missed appointments at a time convenient for the customer.Compile, maintain, and prepare various required operational reports, logs, and files.Essential SkillsProficient in customer service and data entry.Experience with Microsoft Office applications.Capability to handle inbound calls effectively.Additional Skills & Qualifications1 to 2 years of prior work experience in a customer-facing role.High School Diploma or GED required.Work EnvironmentThe work environment is business casual inside the corporate office in Chester, NY.The Field Support Team operates in an office setting rather than a traditional call center.Work hours are from 8:00 AM to 9:00 PM Monday to Friday and 8:00 AM to 11:00 PM on Saturdays, with Saturdays being mandatory. Shifts may vary between five-day, eight-hour schedules and four-day, ten-hour schedules based on business needs.After six months, employees will work remotely for three weeks each month and in-office for one week, with all Saturdays being remote.Mandatory training occurs for the first four weeks, Monday to Friday, from 8:30 AM to 5:30 PM.Benefits become eligible after 60 days, including cable internet and TV reimbursement.The facility offers a gym and cafe on-site, providing a supportive and growth-oriented work culture.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chester,NY.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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