Description + Serve as the primary point of contact for customers, addressing inquiries, concerns, and requests via phone, email, chat, or in person. + Provide prompt, courteous, and effective resolution to customer issues, ensuring a positive experience and satisfaction. + Assist customers with account management, product or service information, troubleshooting, or general inquiries. + Maintain detailed and accurate records of customer interactions, including notes on issues and resolutions, in a CRM system or other databases. + Collaborate with internal teams to escalate and resolve complex issues or provide feedback on recurring customer concerns. + Handle and de-escalate challenging or emotional situations with professionalism and empathy. + Meet or exceed individual and team performance metrics, such as response time, resolution rates, and customer satisfaction scores. + Assist in developing and improving FAQs, templates, or other resources for a more efficient customer service process. Requirements + High school diploma or equivalent required; associate or bachelor’s degree preferred/ + Proven experience in a customer service role, preferably in a call center or customer-facing environment. + Strong verbal and written communication skills, with the ability to clearly and professionally convey information. + Proficient in using computer systems, including customer relationship management (CRM) software, Microsoft Office Suite, and other relevant applications. + Excellent problem-solving and critical-thinking abilities to address customer concerns effectively. + Strong time-management skills, with the ability to handle multiple tasks while maintaining accuracy and attention to detail. + Demonstrated ability to work in a fast-paced environment and adapt to changing priorities. + High level of patience, empathy, and professionalism when interacting with a diverse range of customers. + Willingness to collaborate with team members and other departments to resolve customer issues or improve service processes. + Ability to meet or exceed performance metrics such as customer satisfaction scores, response times, and resolution rates. + Bilingual abilities are a plus, depending on the customer base and company requirements. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .