Description We are looking for a dedicated Customer Service Representative to join our team in Rockleigh, New Jersey. This Contract-to-permanent position offers an exciting opportunity to contribute to a dynamic environment within the electronics industry. The ideal candidate will handle customer inquiries, ensure smooth administrative operations, and maintain excellent service standards. Responsibilities: • Perform accurate data entry to update customer orders and account records. • Provide repair estimates to customers, share status updates, and direct inquiries to the appropriate departments. • Manage office supplies and ensure availability for the Customer Service team. • Monitor incoming faxes and distribute them to the relevant recipients. • Respond to customer concerns with professionalism and escalate issues as needed. • Communicate technical information effectively to both customers and internal teams. • Assist in adapting to new technologies, processes, and priorities to meet business needs. • Operate office equipment such as computers and printers efficiently during daily tasks. • Ensure compliance with customer service principles, including attentiveness, empathy, and responsiveness. • Collaborate with team members to support department schedules and changing company requirements. Requirements • High school diploma required; college degree is preferred. • Minimum of 2 years of experience in a customer service, administrative, or coordination role. • Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word. • Familiarity with audio/video conferencing systems such as Teams or Zoom is preferred. • Strong verbal and written communication skills to interact effectively with customers and colleagues. • Ability to resolve conflicts and manage challenging customer situations calmly and professionally. • Flexibility to adapt quickly to evolving schedules, technologies, and priorities. • Capable of remaining in a stationary position for extended periods and operating office equipment regularly. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .