**🌟 Customer Service Representative** **Location:** Rapid City, South Dakota **Company:** Kieffer Sanitation – A Waste Connections Company **Pay Range:** $18 – $22 per hour **Schedule** : Monday - Thursday 8:00am - 4:30pm | Friday 8:00am - 2:30pm **Why Choose Waste Connections?** At **Waste Connections** , we do things differently. As a leading provider of solid waste collection, transfer, disposal, and recycling services across the U.S. and Canada, we’re proud of our **people-first culture** . We empower our employees to grow their careers, serve their communities, and make a difference—every single day. **What You’ll Do:** As a **Customer Service Representative** , you’ll be the friendly voice and helpful problem-solver that ensures a positive experience for our customers. Key responsibilities include: + Answering incoming calls and assisting with new service requests, cancellations, and account changes + Accepting and processing customer payments + Investigating and resolving billing inquiries + Updating and maintaining customer account information + Collaborating with drivers, dispatch, and other team members to address service issues and customer needs **What We’re Looking For:** + **2+ years of high-volume customer service experience** + Proficiency in **Microsoft Word, Excel, and Outlook** + Strong **verbal and written communication** skills + A proactive, solutions-oriented mindset + A team player who cares about safety, service, and community impact **What You’ll Get in Return:** + **Competitive hourly pay** : $18 – $22 + **401(K)** with company match – let us help you plan for your future + **Medical, Dental, and Vision Insurance** + Access to additional benefits including: + Employee Assistance and Mental Health Programs + Emergency Travel Assistance + Prepaid Legal Plan + Employee Stock Purchase Plan + Scholarship Opportunities for dependents + Employee Relief Fund **Waste Connections is an equal opportunity employer.** We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. \#INWCC