Description We are looking for an experienced Customer Service Representative to join our team in Jacksonville, Florida. This is a Contract to permanent position, offering an excellent opportunity for detail-oriented growth and long-term career potential. The role requires strong communication skills, attention to detail, and the ability to build positive relationships with customers while delivering exceptional service. Responsibilities: • Process customer orders accurately and efficiently, ensuring a customer-first approach. • Develop trust and maintain strong relationships with customers by actively listening to their needs and providing tailored product and service recommendations. • Address customer inquiries and resolve issues to ensure satisfaction and loyalty. • Manage inbound and outbound calls, emails, and correspondence in a detail-oriented manner. • Perform data entry tasks and maintain accurate records in order processing systems. • Collaborate with internal teams to coordinate production orders, purchase orders, and supply requests. • Schedule appointments and handle administrative tasks to support customer service operations. • Utilize Microsoft Excel and Word for reporting and documentation purposes. • Identify opportunities for upselling or cross-selling products and services. • Perform additional duties as assigned by management to support business objectives. Requirements • Associate's degree or equivalent education and experience, with at least two years of relevant work experience. • Strong verbal and written communication skills, with the ability to convey information clearly and professionally. • Proven ability to prioritize tasks, solve problems, and manage workflows in a fast-paced environment. • Proficiency in Microsoft Excel, Word, and other business software applications. • Exceptional interpersonal skills and the ability to interact effectively with diverse individuals at all organizational levels. • Demonstrated ability to work independently as well as collaboratively within teams. • Acute attention to detail and the ability to maintain accuracy in data entry and documentation. • Flexibility and adaptability to manage shifting priorities and evolving business needs with enthusiasm. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .