Description We are looking for a dedicated Customer Service Representative to join our team in Binghamton, New York. This is a Contract to permanent position, offering an exciting opportunity to provide exceptional service in the real estate and property industry. The ideal candidate is skilled at building strong relationships with customers, collaborating with team members, and ensuring accurate and timely communication. Responsibilities: • Respond promptly and courteously to customer inquiries, providing accurate information and assistance. • Maintain a detail-oriented demeanor and demonstrate patience to meet customer expectations effectively. • Collaborate with team members to troubleshoot issues and provide solutions when needed. • Educate customers on product features, benefits, and terminology to drive sales and satisfaction. • Process purchase orders and quotes, ensuring timely and accurate input of data. • Monitor shipment schedules and expedite deliveries when necessary to meet deadlines. • Manage and direct Freshdesk tickets and assist with billing and month-end order clean-up. • Recommend alternative products based on cost, availability, or customer specifications. • Participate in training activities and cross-train colleagues to enhance team capabilities. • Uphold company policies and maintain a clean, safe, and welcoming work environment. Requirements • Strong customer service skills with the ability to build rapport and resolve issues efficiently. • Proficiency in Microsoft Excel and other relevant software applications. • Experience handling inbound calls and managing customer inquiries in a call center environment. • Ability to create accurate customer quotes and process orders seamlessly. • Familiarity with tracking and managing shipment schedules and vendor communications. • Excellent communication and teamwork skills to collaborate effectively with colleagues. • High attention to detail and organizational skills to manage multiple tasks simultaneously. • Commitment to maintaining a detail-oriented and respectful workplace culture. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .