Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Due to an internal promotion, we have an available opportunity as a fulltime Customer Service Representative to join our team!

The successful candidate will be responsible for:

• Initiating, tracking, organising, prioritising, and monitoring multiple projects through development, production, and fulfilment

• New product development including management of artwork

• Processing sales orders and shipping requests

• Tracking the progress of jobs and providing updates to your customers

• Gathering and evaluating information and assessing customer needs to make recommendations for cost and production schedules

• Monitoring and adjusting customer finished goods inventory levels

• Preparing accurate monthly reports

 

What you will need to succeed:

• You are able to represent our guiding principles in your daily work.

• Intermediate Microsoft Office, Word and Excel skills

• A passion for delivering excellent customer service

• The ability to build and maintain internal and external stakeholder relationships

• Excellent written and verbal communication skills

 

 

If you believe you have the right skills and qualifications to join the team, please apply now with your updated resume.