Description We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in San Diego, California. As part of a non-profit organization, you will play a vital role in connecting individuals to essential services and resources while delivering exceptional customer experiences. This is a Contract-to-Permanent position that offers an opportunity to make a meaningful impact within the community. At 6 months this role will turn to hybrid!! Responsibilities: • Respond to incoming inquiries and provide accurate information, referrals, or assistance tailored to the caller’s needs. • Record all interactions promptly and accurately in web-based systems to ensure proper documentation. • Stay informed about available services and resources to provide up-to-date guidance to clients. • Collaborate with internal teams to address client needs efficiently and effectively. • Maintain a high level of professionalism and empathy in all communications. • Utilize CRM platforms and other software tools to manage customer information and service delivery. • Assist clients with billing inquiries, benefit functions, and other service-related issues. • Handle inbound calls with a focus on resolving issues and enhancing customer satisfaction. • Leverage expertise in systems such as Avaya CMS and Epic Software to streamline customer service operations. Requirements • Associate's degree or higher preferred; equivalent experience and education beyond high school will be considered. • Minimum of 1 year of experience in a call center or customer service role. • Background in public health, social work, psychology, sociology, criminology, or related fields is advantageous. • Strong verbal and written communication skills, with the ability to convey information clearly and empathetically. • Proficiency in web-based systems, chat platforms, and Microsoft Office tools such as Word, Excel, and PowerPoint. • Bilingual proficiency in Spanish and English is highly preferred. • Familiarity with CRM systems, billing functions, and benefit-related processes. • Experience using tools like ADP, Avaya CMS, Epic Software, and other computer programs relevant to customer service operations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .