Minneapolis, MN, 55405, USA
19 hours ago
Customer Service Representative
Description Are you passionate about providing excellent service and making a difference in people’s lives? Join a small but rapidly growing home medical equipment company that has been serving the local community for over 50 years. We are seeking friendly, organized, and mission-driven individuals to support our showroom team and ensure our clients receive the very best service. As a Showroom Support Specialist, you will play a critical role in helping clients access home medical equipment that enhances their quality of life. Whether it's answering phone calls, assisting walk-in customers, or coordinating with the delivery team, your work ensures seamless client experiences. Responsibilities: + Learn about home medical equipment such as lift chairs, bathroom aids, walkers, compression stockings, and more. + Process customer transactions including pickups, purchases, exchanges, and returns. + Professionally handle 20–30 calls per day, determining the appropriate delivery method, scheduling appointments, and coordinating dispatch logistics. + Conduct intakes, including reviewing referrals, verifying insurance eligibility, obtaining customer demographics, and confirming doctor and product information. + Maintain accurate records and ensure proper follow-up on customer inquiries. Requirements + Education or experience equivalent to a high school diploma. + A customer-focused mindset with strong communication skills and a proactive attitude. + General computer knowledge, with proficiency in Microsoft Outlook and Teams. + Previous experience in durable medical equipment (DME) or home medical equipment (HME) is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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