Description We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. In this long-term contract position, you will play a key role in delivering excellent support to clients through various communication channels. This role requires strong organizational skills and the ability to manage multiple tasks efficiently. Responsibilities: • Handle incoming and outgoing calls to assist customers with inquiries and resolve issues promptly. • Respond to customer emails with accurate and timely information. • Perform data entry tasks to ensure records and orders are up-to-date and accurate. • Utilize Microsoft Excel and Word to create reports and maintain documentation. • Schedule appointments and coordinate with relevant departments to ensure smooth operations. • Process order entries with attention to detail and accuracy. • Provide support using the ServiceNow application to track and resolve customer requests. • Collaborate with the team to improve service processes and enhance customer satisfaction. • Use the Infor system to manage and update customer information effectively. Requirements • Proven experience in customer service or a related field. • Proficiency in using Microsoft Excel and Word for documentation and reporting. • Strong skills in data entry and maintaining accurate records. • Ability to manage email correspondence with a high level of efficiency and effectiveness. • Familiarity with ServiceNow or similar customer support applications. • Experience handling inbound and outbound calls in a setting requiring attention to detail. • Knowledge of appointment scheduling and order entry processes. • Excellent communication and organizational skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .