Description Overview: Robert Half is partnering with a compassionate and impactful nonprofit organization to identify a Customer Service Representative who is dedicated to supporting individuals in need. This role is ideal for someone who is naturally empathetic, skilled in navigating difficult conversations, and driven by a desire to serve others - particularly those facing barriers related to housing, healthcare, employment, or crisis intervention. Key Responsibilities: + Serve as the first point of contact for clients seeking resources or support, providing a welcoming and respectful experience. + Handle high-volume inbound inquiries by phone, email, or in-person, often involving sensitive or emotionally charged topics. + Actively listen to understand client concerns, demonstrating empathy, patience, and cultural sensitivity at all times. + Accurately assess client needs and refer to the appropriate internal program, case manager, or community resource. + Maintain detailed, confidential case notes in the organization’s CRM or client database. + Support intake and follow-up processes to ensure clients receive timely and complete assistance. + Work collaboratively with cross-functional teams to help deliver wraparound services. + Uphold organizational values of equity, dignity, and service in every interaction. Requirements Qualifications: + 1–2+ years of customer service or client-facing experience; experience in nonprofit, social services, healthcare, or crisis response preferred. + Demonstrated ability to manage difficult or emotionally sensitive conversations with professionalism and care. + Strong communication skills, both verbal and written. + Ability to work with diverse populations, including individuals experiencing trauma, housing instability, or systemic barriers. + Proficiency in Microsoft Office and client database systems; comfort navigating digital tools in a fast-paced environment. + Bilingual Spanish a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .