Description We are looking for a dedicated and bilingual Customer Service Representative to join our team in Monterey, California. This is a Contract to permanent position, offering an excellent opportunity to showcase your customer service expertise while supporting a diverse clientele. In this role, you will handle a variety of customer inquiries, with a focus on billing and data entry, while maintaining a calm and attentive demeanor. Responsibilities: • Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions. • Handle approximately 6-10 calls per hour, addressing a variety of customer service needs. • Assist Spanish-speaking customers effectively, leveraging bilingual communication skills. • Process billing information and maintain accurate records using proprietary software such as Eden. • Perform data entry tasks with a high level of accuracy and attention to detail. • Collaborate with team members to ensure smooth department operations and customer satisfaction. • Utilize Microsoft Office tools, including Word and Excel, for documentation and reporting. • Schedule appointments and manage customer follow-ups as needed. • Maintain a courteous and detail-oriented demeanor in all customer interactions. • Adhere to business casual dress code while upholding company standards. Requirements • Bilingual proficiency in Spanish and English is mandatory. • A minimum of 2 years of customer service or clerical experience is required. • Familiarity with billing processes and data entry is essential. • Hands-on experience with Microsoft Office applications, including Word and Excel. • Knowledge of proprietary billing software, such as Eden, is a plus. • Strong communication and interpersonal skills, with the ability to stay calm under pressure. • Call center experience is preferred but not mandatory. • A high school diploma or equivalent is required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .