Description We are looking for a motivated and dedicated Customer Service Representative to join a local government entity in Richmond, Virginia. This long-term contract position offers an opportunity to make a meaningful impact by assisting community members with their inquiries and ensuring they receive excellent service. If you have a passion for helping others and thrive in a collaborative environment, this role is perfect for you. Responsibilities: • Respond promptly to inquiries, concerns, and service requests from constituents regarding government programs and policies. • Guide community members through government processes and procedures to ensure a seamless experience. • Collaborate with various departments to gather accurate information and provide timely resolutions to customer inquiries. • Maintain a thorough understanding of local government services, programs, and initiatives to provide accurate information. • Handle sensitive information with discretion and ensure confidentiality in all communications. • Utilize computer systems and applications to track and manage customer interactions effectively. • Provide support during high-demand periods, including occasional evenings or weekends, as required. • Continuously improve service delivery by identifying areas for improvement and implementing solutions. • Deliver exceptional service while maintaining an attentive and courteous demeanor in all interactions. Requirements • Proven experience in customer service, ideally within a government or public service environment. • Strong verbal and written communication skills to effectively interact with diverse community members. • Excellent problem-solving abilities and attention to detail to address inquiries and resolve issues. • Proficiency in basic computer applications, including data entry and customer relationship management tools. • Ability to handle confidential information with discretion and professionalism. • Availability to work regular business hours and adapt to occasional evening or weekend shifts. • Demonstrated ability to collaborate with multiple departments and maintain a team-oriented approach. • Commitment to delivering high-quality service and fostering positive relationships with the community. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .