Description We are looking for a dedicated Customer Service Representative to join our team in Thomson, Georgia. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment and enjoys building strong customer relationships. The role requires a proactive individual who can manage a variety of tasks, from order processing to customer communication, ensuring exceptional service delivery. Responsibilities: • Communicate effectively to resolve customer concerns, relay client needs to relevant teams, and manage order fulfillment processes independently. • Build and maintain strong relationships with customers by addressing their requirements, including quoting, sampling, order entry, and logistics coordination. • Actively seek new business opportunities by conducting research, cold calling, managing leads, and setting appointments to expand the customer base. • Partner with Regional Sales Managers to enhance account sales and improve profitability through collaborative efforts. • Provide timely and accurate data entry and order maintenance to support seamless operations. • Handle inbound and outbound calls to address inquiries, schedule appointments, and resolve issues promptly. • Manage email correspondence efficiently to ensure clear and precise communication with customers. • Collaborate with team members to contribute to the overall growth and success of the organization. • Ensure all clerical tasks, including data entry, are completed with precision and attention to detail. Requirements • Proven experience in customer service, preferably in a call center or similar environment. • Proficiency in Microsoft Excel and Microsoft Word for data management and reporting. • Strong skills in handling inbound and outbound calls professionally. • Demonstrated ability to perform accurate data entry and manage orders effectively. • Excellent written and verbal communication skills, including email correspondence. • Ability to schedule appointments and manage multiple tasks efficiently. • Experience with quoting, sampling, and logistics coordination is a plus. • A proactive and team-oriented mindset with a focus on customer satisfaction. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .