Description We are looking for an experienced Customer Service Representative to join our team in Indianapolis, Indiana. In this contract position, you will play a key role in ensuring excellent customer experiences by addressing inquiries, processing orders, and resolving claims efficiently. If you are proactive, organized, and possess strong communication skills with a commitment to delivering top-notch service, we encourage you to apply. Responsibilities: • Deliver outstanding customer service by handling inquiries, resolving issues, and performing all basic customer service functions. • Process orders, including integrated and non-integrated systems, and ensure timely resolution of errors. • Prepare and provide monthly reports to internal stakeholders, including the Vice President of External Affairs and Customer Service Manager. • Manage customer claims by acknowledging, processing, and filing claims with freight carriers to recover costs for damages or losses. • Utilize various technologies, including Microsoft Word, Excel, Gmail, Salesforce, and internet navigation, to perform daily tasks effectively. • Maintain up-to-date knowledge of products and services to assist customers and address concerns accurately. • Organize and keep department files current while ensuring data is handled with confidentiality. • Collaborate with customers, coworkers, and stakeholders in a thoughtful and constructive manner. • Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer service operations. • Provide back-up support for core customer service functions as needed and perform additional duties as assigned. Requirements • High school diploma or equivalent is required. • Minimum of two years’ experience in customer service, preferably with knowledge of Salesforce or similar customer relationship management software. • Proficiency in Microsoft Word, Excel, Gmail, and internet navigation, or the ability to quickly learn these tools. • Strong written and verbal communication skills with the ability to interact professionally with customers and team members. • Demonstrated ability to prioritize tasks and meet tight deadlines in a fast-paced environment. • Self-motivated team player capable of multitasking with minimal supervision. • Ability to build effective relationships with coworkers, customers, and stakeholders. • Commitment to handling sensitive information and data with discretion. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .