Description We are offering a permanent employment opportunity for a Customer Service Representative in our Houston, Texas office. In this role, you will handle a wide range of tasks, including processing customer credit applications, maintaining customer records, and resolving customer inquiries. You will also monitor customer accounts and take necessary actions when required. Responsibilities: • Provide accurate and timely communication on all price and product availability requests • Receive, process, and manage customer orders, understanding the specific product and shipping requirements • Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles • Monitor the daily status of all late or held orders while exploring alternatives for timely delivery through other shipment methods or product substitution solutions • Respond promptly and accurately to customer inquiries regarding order, shipment, and invoice statuses • Collaborate with Product Marketing and Field Sales to address any customer issues • Utilize all resources effectively to meet or exceed customer expectations where standard procedures may fall short • Maintain a high level of accuracy in all documentation • Handle inbound and outbound calls, email correspondence, and schedule appointments • Proficient in using Microsoft Excel, Microsoft Word, and order entry systems. Requirements • Proficiency in answering inbound calls effectively and professionally. • Proven experience in call center customer service. • Demonstrated ability to deliver high-quality customer service. • Capable of performing accurate data entry tasks. • Proficient in email correspondence, with an emphasis on professionalism and timeliness. • Experience with both inbound and outbound calls. • Excellent skills in Microsoft Excel, including data analysis and report generation. • Proficiency in Microsoft Word, including document creation, editing, and formatting. • Experience in order entry, with a focus on accuracy and attention to detail. • Ability to schedule appointments efficiently, balancing customer needs and company availability. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .