Description + Customer Interaction: Serve as the first point of contact for customer inquiries via phone, email, live chat, and/or in-person interactions, providing accurate and timely responses. + Issue Resolution: Identify customer concerns and provide solutions while aiming for first-contact resolution in a professional manner. + Data Management: Log conversations and customer interactions into the CRM system and ensure client records are kept updated. + Product/Service Knowledge: Maintain in-depth knowledge of company products, services, and promotions to provide informed recommendations. + Feedback Management: Receive and communicate customer feedback to management to improve processes, offerings, and customer experience. + Cross-functional Collaboration: Collaborate with internal teams to resolve customer issues, ensuring seamless service delivery. Requirements + Communication Skills: Excellent verbal and written communication abilities, with a professional demeanor. + Problem-Solving: Strong critical thinking and decision-making skills to address customer inquiries or complaints effectively. + Technical Proficiency: Familiarity with customer service tools like Microsoft Office Suite, and/or other relevant platforms. + Attention to Detail: Ability to multitask and maintain accuracy in recording customer interactions. + Experience: Demonstrated success in customer service or related roles, with 1-2 years of experience preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .