Description We are providing a long-term contract employment opportunity for a Customer Service Representative located in Philadelphia, Pennsylvania. As a Customer Service Representative, the job function is predominantly in the industry of customer service and administration, with the workplace being 100% on-site. What you get to do every single day: • Facilitate communication with clients and social security administrators. • Handle a high volume of phone calls and email correspondences. • Document interactions with clients in detail and maintain high volume documentation. • Address and resolve client inquiries, issues, and questions promptly and efficiently. • Process paperwork related to customer service operations. • Keep clients updated about any changes or updates in their accounts or services. • Carry out administrative tasks as and when required. • Use Microsoft Word and other software tools for order entry and scheduling appointments. • Manage escalated situations timely and communicate effectively. • Maintain a customer service-oriented approach while handling all duties. Requirements Other requirements for the Customer Service Representative position include and are not limited to: • Proficient in answering inbound calls, adept at handling customer queries and complaints. • Prior experience in a call center environment, providing high-quality customer service. • Ability to manage both inbound and outbound calls, effectively coordinating customer communications. • Proficiency in using Microsoft Word for documentation and record-keeping. • Experience in order entry, ensuring accuracy and efficiency in data input. • Capable of scheduling appointments, managing customer calendars and coordinating meetings. Interested candidates should reach out to Nicole Allman at 215.568.4580 and reference Job #03720-0013198525 TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .