Overview Provide product service and information, primarily via telephone, email; resolving product, billing, transaction, and service issues. Pay: $18.00/hour Responsibilities + Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels. + High level of attention to detail needed. + Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business. + Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. + Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution. + Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer. + Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. + Obtain and process customer payments as needed. + Performs additional duties as needed. Qualifications + Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge,5 + Basic Office Equipment and Microsoft Office Product Knowledge. + Minimum 1-2 years Customer Service Experience, taking inbound calls. + High school diploma or equivalent. + Bi-lingual (Spanish) is a plus GPM Investments, LLC maintains a drug-free workplace Requisition ID 2026-264177 Brand GPM Investments, LLC Position Type Full-Time