**About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: + Career development with an international company where you can grow the career you dream of. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. + We offer flexible work policies that allow a healthy balance between personal and professional life. + We invest in the development of our employees through training and growth opportunities . + We foster an environment where every voice is heard and valued. **The Opportunity** This position works out of our Mississauga location in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. **What You’ll Do** + Promotes Customer Satisfaction – Build Strong Customer Relationships: + Efficiently answers in bound calls from customers and sales force + Identifies customer needs and most effective method of meeting those needs + Respond promptly to customer inquiries and requests + Promotes good relationships with external and internal customers + Displays active awareness and concern for the customer + Participates actively in domestic product distribution and returns + Processes customer orders and returns in accordance with established procedures + Trace’s shipments and advises of order status + Research and processes credit requests + Supports the sales teams + Participates in improving quality and productivity + Adheres to procedure and quality standards + Backs up other customer service representatives + Works efficiently with others to meet objectives of the group and company + Participates in special projects and other duties related to customer service and sales administration as requested + Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function. **Required Qualifications** + College, normal length of two years or equivalent. + From 1 to 3 years of relevant experience. + Proven high level of interpersonal and communication skills + Knowledge of MS Office specifically Word, Excel and PowerPoint + Knowledge of the SAP environment + Demonstrates good mathematical, record keeping, organizational and problem solving skills + Strong general knowledge of order processing techniques and material distribution process + General knowledge of shipping/receiving processing techniques + Demonstrates ability to handle multiple tasks and consistently meet deadlines + Demonstrates commitment to provide quality service to the customer and active awareness of customer needs Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com